Version numbers of the Litera Products and any third-party applications like IManage, Netdocs, and so on.Screenshots of any errors you are seeing.How many people are having the same issue?.

What workflow are you following to reproduce the issue?.

Description of the issue you are having along with the product name.

Please note that the more details provided the quicker a rep can get started working your case.

Here you can click on New Case, fill out the form, attach any screenshots or documents and this will get straight to our technical reps. Once you log into the portal, you will see the support drop down and then Cases. Our most efficient and quickest way to get help is by submitting a case via our Customer Center Portal by clicking here. If you received a notification email about your upcoming renewal and are having issues with renewing, please email our Contract Coordinators at Be sure to include your company details such as location, product you are renewing, any changes to the renewal and your contact information.If you purchased via a Litera Rep and have questions about your renewal, please email us at Be sure to include your company details such as location, product you are renewing, any changes to the renewal and your contact information.If you still are unable to determine why the auto-renew did not process, please reach out to Be sure to include your company details such as location, product you are renewing, any changes to the renewal and your contact information. If all is set, the transaction will process within 24 hours. If you need to update the card, please do so and then click on your subscription to verify everything is set up. Please look under MY WALLET and verify the correct CC is in place. If your subscription was set to auto-renew, we may have had complications processing the payment. Depending on the software you are running, you may need to update your license key. If you did not set up auto-renew, click on the subscription, and follow the prompts to renew manually. If you are unsure of the status, please log in, locate your subscription, and look for the auto-renew indicator. This is done during the purchasing process. If you purchased via our webstore, you have the option to enable auto-renew for your subscription.

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